When uninvited guests like cockroaches or rodents make themselves at home, it’s time to bring in the experts. Flick Pest Control is one of those names you’ve probably heard before—it’s been around for over a century, helping Aussie homes and businesses deal with pest problems. But with so many pest control companies out there, how does Flick really hold up?
Let’s take a closer look at what they offer, what people are saying, and what to keep in mind before you book a service.
A Bit About Flick
Flick isn’t new to the game. They’ve been in the business since 1918, when it all started with a dairy farmer named William Albert Flick in Northern NSW. Fast forward to today, and the company has grown into a major player in Australia’s pest management scene. They’ve got over 36 branches and depots across the country and service tens of thousands of homes and businesses every year.
What Services Do They Offer?
Flick has a pretty wide range of services, designed for both homes and commercial properties. Whether you’re trying to protect your house from termites or keep your business compliant with health standards, they’ve got a solution for you.
1. Residential Pest Control: This covers all the usual suspects: ants, cockroaches, spiders, rodents—you name it. They offer Home Protection Plans that give you year-round coverage, which is ideal if you’d rather not wait for a problem before acting on it.
2. Commercial Pest Control: From schools and cafes to large manufacturing sites, Flick works with a broad mix of industries. Their approach is tailored depending on your business needs, and they put a strong focus on sustainable, safe practices—something that’s becoming more important in industries like hospitality and healthcare.
3. Termite Solutions: Termites can do some serious damage if left unchecked, and Flick takes them seriously. They offer inspections, treatments, and preventative services to protect your property from these tiny but destructive pests.
4. SMART Digital Pest Control: This is one of Flick’s more unique features. The SMART system is their tech-driven solution for pest monitoring, especially rodents. It gives you 24/7 digital tracking and automatically sends alerts when there’s activity. It’s not just high-tech for the sake of it—this system helps reduce the need for chemicals and makes pest control more proactive than reactive.
5. Hygiene Services: Surprisingly, Flick doesn’t stop at pest management. They also provide washroom and hygiene services—things like air fresheners, sanitary disposal units, and hand dryers. This is especially useful for businesses that want to create a clean and healthy environment for staff and customers.
What Are Customers Saying?
As with any large service provider, reviews are a bit of a mixed bag. Flick features glowing testimonials on their website, but it’s always smart to check Google Reviews or ProductReview for a more balanced picture.
Positive Feedback
A lot of customers appreciate how quickly Flick responds, especially for urgent pest problems. Some mention that the technician arrived on time, explained everything clearly, and even offered tips for preventing future issues. Technicians like Paul and Bradley Mills are specifically mentioned for being thorough, friendly, and professional.
Another thing customers like is the peace of mind that comes with their protection plans. Knowing that regular checks and treatments are scheduled can take a load off your mind—especially if you’ve had pest problems before.
Not-So-Great Reviews
That said, not every experience is glowing. A few people mention delays in scheduling or difficulties with customer service when trying to book follow-ups. Others felt that the pricing wasn’t entirely clear upfront or expected better communication from the office side of things.
Some reviews also point out that while the technician on site was great, the experience with the admin team or booking system could be improved. It’s a reminder that even big companies can sometimes struggle with consistency across all touchpoints.
What Makes Flick Stand Out?
One of Flick’s biggest strengths is the combination of experience and scale. They’ve been around for over 100 years, which means they’ve had time to refine their methods, train their staff well, and build systems that work. Their reach also means that even people in local and regional areas can access their services—something not every company can say.
Their SMART pest management system is another point of difference. Not every pest management company is using digital tools to monitor and manage infestations. For commercial properties especially, this kind of tech-forward approach can be a real asset.
Flick also seems to be focusing more on sustainable pest management, reducing reliance on chemicals and offering more humane and environmentally friendly methods. If you’re someone who cares about how pest management affects the environment—or your pets—this is definitely worth noting.
The Not-So-Great Side
As reliable as Flick may be, it’s not always the perfect fit for everyone. Some customers say they felt pressured into signing up for long-term plans. Others mention that the service can get pricey, especially if you’re dealing with a major infestation that requires multiple treatments.
And while it’s clear that Flick has qualified technicians, it’s always a good idea to double-check the credentials of anyone entering your home. In any service industry, there’s always the risk of coming across someone who’s underqualified or just not a good communicator.
Conclusions
Flick is one of the most established pest management companies in Australia, and there’s a reason they’ve stuck around for so long. Their wide service range, modern solutions like SMART technology, and national coverage make them a go-to option for many people.
That said, no company is perfect. Pricing, communication, and customer service vary depending on your location and who you deal with. If you’re considering Flick, it’s a good idea to get a quote, read independent reviews, and decide if their approach fits what you’re looking for.
